{"id":11753,"date":"2022-03-05T09:45:58","date_gmt":"2022-03-05T08:45:58","guid":{"rendered":"https:\/\/www.eukratom.com\/faq\/"},"modified":"2026-06-09T13:35:08","modified_gmt":"2026-06-09T11:35:08","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.eukratom.com\/de\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"  <div id=\"page-header-857856495\" class=\"page-header-wrapper\">\n  <div class=\"page-title light simple-title\">\n\n    \n    <div class=\"page-title-inner container align-center text-center flex-row-col medium-flex-wrap\" >\n              <div class=\"title-wrapper flex-col\">\n          <h1 class=\"entry-title mb-0\">\n            FAQ          <\/h1>\n        <\/div>\n                    <div class=\"title-content flex-col\">\n        <div class=\"title-breadcrumbs pb-half pt-half\"><nav class=\"woocommerce-breadcrumb breadcrumbs uppercase\" aria-label=\"Breadcrumb\">Start<\/nav><\/div>      <\/div>\n    <\/div>\n\n     \n<style>\n#page-header-857856495 .page-title-inner {\n  min-height: 0px;\n}\n<\/style>\n  <\/div>\n    <\/div>\n   \t<div id=\"text-4239609665\" class=\"text\">\n\t\t\n<h2>Frequently Asked Questions About Buying Kratom in the EU<\/h2>\n<p>Buying kratom online within the EU can raise a lot of questions \u2013 from legality and shipping to finding trustworthy vendors. This FAQ aims to provide clear, factual answers to help you make informed decisions and avoid common pitfalls. No medical or consumption-related claims are made \u2013 just reliable guidance for responsible buyers.<\/p>\n<hr \/>\n\t\t\n<style>\n#text-4239609665 {\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n<h3>Kratom<\/h3>\n<hr \/>\n<p><strong>What is Kratom?<br \/><\/strong>Mitragyna Speciosa is a plant commonly called Kratom. The plant, Mitragyna Speciosa or Kratom, is native to and grows naturally in Southeast Asia, mainly Indonesia.<\/p>\n<p><strong>Is Kratom legal in Europe?<br \/><\/strong>Yes, Kratom is legal in the majority of <a href=\"https:\/\/www.gov.uk\/eu-eea\">EU nations<\/a>. Nonetheless, we strongly urge you to confirm your specific country&#8217;s legality before placing an order.<\/p>\n<p><strong>Do you lab test your Kratom?<br \/><\/strong>Yes, independent\/third-party laboratories test each batch.<\/p>\n<h3>Delivery<\/h3>\n<hr \/>\n<p><strong data-start=\"79\" data-end=\"116\">Do you ship from the Netherlands?<\/strong><br data-start=\"116\" data-end=\"119\" \/>Yes, all our packages are shipped from the Netherlands using PostNL, DPD and DHL express.<\/p>\n<p><strong data-start=\"197\" data-end=\"227\">Do you ship to my country?<\/strong><br data-start=\"227\" data-end=\"230\" \/>We ship to all EU countries plus the UK, <strong data-start=\"273\" data-end=\"293\">excluding Sweden<\/strong>.<\/p>\n<p><strong>Can I change the address where my order will be delivered?<br \/><\/strong>While placing an order or making an account, you have the option of specifying the delivery address.<\/p>\n<p><strong>Can my package be discretely packed?<br \/><\/strong>We always send our outer packages without a brand or logo.<\/p>\n<p><strong>Do you send packages to mailboxes directly?<br \/><\/strong>Yes. If you select the option for a home package or agent, the package will be delivered to the mailbox. However, PostNL may occasionally believe direct letterbox delivery is impossible because of different factors, but they might still deliver it to the nearest agency.<\/p>\n<p><strong>Can I track the package?<br \/><\/strong>Yes. Once we dispatch the package, we email the tracking number to the recipient.<\/p>\n<p><strong>Can I come and collect the package from you?<br \/><\/strong>No.<\/p>\n<h3>Ordering<\/h3>\n<hr \/>\n<p><strong>Do you have an age limit?<br \/><\/strong>Yes. We only sell to consumers who are at least 18 years old, and we reserve the right to screen visitors and deny service.<\/p>\n<p><strong>Do you offer refunds?<\/strong><br \/>Within 14 days of making the purchase, you have the option to send back the product and get a full refund of the product. However, the packaging must remain sealed, though.<\/p>\n<p><strong>Can I cancel a purchase?<br \/><\/strong>Certainly, get in touch with our customer service as soon as possible. But since we can&#8217;t cancel it when it when the package is already on the way to you, please email us as quickly as possible.<\/p>\n<h3>Payment<\/h3>\n<hr \/>\n<p><strong>What methods of payment do you accept?<br \/><\/strong>We accept payments through Card Payments, Direct Bank transfer and Revolut.<\/p>\n<p>&nbsp;<\/p>\n<p>Finally, did this not respond to your questions? Please feel free to <a href=\"https:\/\/www.eukratom.com\/contact\/\">contact our customer service team<\/a>; we make every effort to consequently respond to emails within 24 hours.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Kratom What is Kratom?Mitragyna Speciosa is a plant commonly called Kratom. The plant, Mitragyna Speciosa or Kratom, is native to and grows naturally in Southeast Asia, mainly Indonesia. Is Kratom legal in Europe?Yes, Kratom is legal in the majority of EU nations. Nonetheless, we strongly urge you to confirm your specific country&#8217;s legality before placing [&#8230;]\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11753","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Kratom FAQ | Antworten &amp; Allgemeine Informationen<\/title>\n<meta name=\"description\" content=\"Antworten auf h\u00e4ufige Fragen zu Kratom, Bestellungen, Versand und allgemeinen Informationen. 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